ViaCache support

Contact [email protected] for account help, app issues, or safety concerns. Include your app version, phone model, and steps to reproduce the problem. Never send passwords or payment details.

User manual

Read or print the ViaCache user manual for discovery, caches, trackables, walking, XP and privacy controls.

Location and outdoor safety

Location is requested when you choose Near me or record a find or visit. You can browse without location permission. Check local access rules, opening hours and conditions before visiting. A map marker does not grant permission to enter private or restricted land.

Report a problem

For unsafe locations, inappropriate content, or abusive behavior, email support with the cache/place name and details. Use the browser Basecamp reporting controls where available. For an immediate emergency, contact local emergency services.

Your account and data

Delete your account or request data removal · Privacy policy

Purchases

Apple or Google handles app-store payments. For receipts and refunds use your store purchase history.