Delete your account and data

You can request permanent deletion without reinstalling ViaCache.

Sign in and open account settings.
Optionally choose Download my account data.
Choose Delete my account, read what will be removed, type DELETE, and confirm.

In the app, open Basecamp → My profile → Delete my account.

What deletion removes

Your account, sign-in sessions, profile and backgrounds, saved places, journals, finds, visits, coins, uploaded photos, owned caches and quests, participation and progress are removed from the live service. Shared caches and quests you own also disappear for other explorers. Apple sign-in authorization is revoked. Photo files are queued for removal if storage is temporarily unavailable.

Deletion cannot be undone. Apple and Google retain their own purchase history. Encrypted recovery backups expire under the published privacy policy and are not used to restore deleted accounts to active service.

Need help?

If you cannot sign in, email [email protected] from your account email with the subject “ViaCache account deletion.” Identity verification may be required. Never send your password. You can also request deletion of specific data without deleting your entire account.